cj99 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is published by cj99 (the "Operator", "we", "us", or "our") and applies to all personal data collected, processed, stored, or shared through the cj99 platform, including the website accessible at cj99.club and any associated mobile-optimised versions (collectively, the "Platform"). This Policy forms part of the overall agreement between cj99 and its registered players and is to be read alongside the cj99 Terms and Conditions. By registering a player account, depositing funds, or using any feature of the Platform, you acknowledge that you have read this Policy in full and that you consent to the collection and processing of your personal data as described herein.

cj99 is committed to protecting the privacy and security of all individuals who interact with the Platform. We process personal data responsibly, transparently, and in compliance with applicable data protection principles. This Policy describes our data practices in plain language so that you can make informed decisions about your information. If you do not agree with this Policy, you must not register an account or use the Platform.

2. Information We Collect

cj99 collects personal data through several means: directly from you when you register and use the Platform, automatically from your device and browser as you interact with the Platform, and from third-party service providers who assist in verifying your identity and processing your payments. The categories of data we collect are described below.

Registration and Identity Data

• Full name as it appears on your government-issued identification document.
• Date of birth (used for age verification to confirm you are 21 or older).
• Bangladeshi mobile phone number used for account registration and two-factor authentication.
• Email address (where provided) for account communications and promotional notifications if you have opted in.
• A copy of your government-issued photo identification document and, where applicable, a selfie for liveness verification — collected only during KYC verification.

Financial and Transaction Data

• Mobile wallet identifiers (bKash, Nagad, Rocket, Upay) or bank account details associated with deposits and withdrawals.
• Transaction history including deposit amounts, withdrawal requests, wagering activity, bonus uptake, and game outcomes within your account.
• Payment method verification status and any documentation submitted in support of a withdrawal or dispute.
• Currency denomination (Bangladeshi Taka, BDT) and any currency conversion information where applicable.

Technical and Usage Data

• IP address, device type, operating system version, and browser type — used for fraud prevention, geographic access controls, and Platform security.
• Session logs including login timestamps, pages visited, games played, betting patterns, and session duration — used for Platform improvement and compliance monitoring.
• Cookie identifiers and similar tracking technologies used to maintain your session state and remember your language or display preferences. See Section 7 for full cookie details.

3. How We Use Your Information

cj99 uses the personal data it collects strictly for the following purposes. We do not use your data for any purpose that is incompatible with the purposes listed below without first obtaining your additional consent or where otherwise permitted by law.

• To create and manage your player account, including authentication, account security, and account communications.
• To process deposits, execute withdrawals, and maintain accurate transaction records in compliance with our financial obligations.
• To conduct identity verification (KYC) and age verification to ensure all players are at least 21 years of age and to satisfy anti-money laundering requirements.
• To provide customer support and respond to your enquiries, complaints, or requests, including processing self-exclusion or responsible gaming tool activations.
• To send service communications (e.g. transaction confirmations, account security alerts, changes to Terms or this Policy) that are necessary for the operation of your account. These communications are not optional.
• To send promotional communications about bonuses, special offers, or new Platform features — but only where you have given your consent to receive such communications and only through the contact method you specified at registration.
• To monitor Platform activity for the detection and prevention of fraud, collusion, money laundering, bonus abuse, and other prohibited conduct, including use of automated analysis tools.

4. Legal Basis for Processing

cj99 processes your personal data on the following legal bases, as appropriate to the specific processing activity:

• Contractual necessity: processing that is required to fulfil the Terms and Conditions that you have agreed to, including account management, game provision, and payment processing.
• Legal obligation: processing that cj99 is required to carry out by law, including identity verification, age verification, anti-money laundering monitoring, and record-keeping for regulatory purposes.
• Legitimate interests: processing for fraud prevention, Platform security, internal analytics, and improving the player experience, where those interests are not overridden by your data protection rights.
• Consent: processing for promotional communications and the placement of non-essential cookies, where you have given your prior, informed, and freely given consent. You may withdraw consent at any time by contacting support.

5. Sharing Your Information

cj99 does not sell your personal data. We share personal data only in the limited circumstances described below, and only with parties who are contractually bound to handle your data with appropriate confidentiality and security measures.

• Payment processors: your mobile wallet or bank account details are shared with the relevant payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) solely to execute your deposit or withdrawal transactions.
• Identity verification providers: your identification documents and biometric data may be shared with third-party KYC verification service providers to fulfil our age and identity verification obligations.
• Game providers: certain technical data (session identifiers, bet amounts, game outcomes) is shared with game studios (such as Evolution Gaming, Pragmatic Play, Spribe, and others) in order to facilitate gameplay and resolve disputes.
• Law enforcement and regulatory authorities: where required by law, court order, or regulatory direction, cj99 will disclose personal data to the relevant authority. We will notify you of such disclosure where we are legally permitted to do so.

All third-party service providers engaged by cj99 are required to process your personal data only for the specific purpose for which it was shared and to maintain appropriate technical and organisational security measures to protect it.

6. Payment Data and Financial Privacy

cj99 processes financial data — including mobile wallet identifiers, bank account numbers, and transaction records — solely for the purpose of executing and recording deposits, withdrawals, and bonus transactions on your account. Full payment instrument credentials (such as complete bank account numbers or full mobile wallet PINs) are never stored on cj99's servers. Deposits and withdrawals are executed through the secure APIs provided by bKash, Nagad, Rocket, Upay, and our banking partners. cj99 receives only a transaction reference and a confirmation status from these providers; raw authentication credentials are handled entirely by the payment provider.

Transaction records are retained for a minimum of five years from the date of the transaction in order to satisfy our financial record-keeping obligations. After the retention period has expired and where no regulatory hold applies, financial records are securely destroyed. Your transaction history within your account is accessible to you at any time via the account dashboard.

7. Cookies and Tracking Technologies

cj99 uses cookies and similar tracking technologies (such as local storage objects and session tokens) on the Platform. A cookie is a small text file placed on your device when you visit the Platform. Cookies allow the Platform to recognise your device across sessions, remember your preferences, and keep your account session active while you play. The categories of cookies we use are set out below.

Cookie Categories

• Strictly necessary cookies: these are required for the Platform to function. They enable your login session to remain active, remember items in your session, and ensure security features work correctly. These cookies cannot be disabled without breaking core Platform functionality.
• Functional cookies: these remember your preferences such as your chosen language and display settings, so you do not need to re-enter them on each visit. Disabling functional cookies may reduce the quality of your experience on the Platform.
• Analytical cookies: these collect aggregated, anonymised data about how players use the Platform (e.g. which pages are visited most frequently, average session duration, and common navigation paths). This data is used to improve Platform design and performance. No individual player is identifiable from analytical cookie data.
• Session security tokens: short-lived tokens stored in your browser's session storage that authenticate your active session and protect against cross-site request forgery. These are automatically deleted when your browser session ends.

You may manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies or to delete existing cookies. Please note that disabling strictly necessary cookies will prevent you from logging in to your account and using the Platform. cj99 does not use advertising cookies or place cookies from third-party advertising networks.

8. Data Retention

cj99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, or to resolve disputes and enforce our agreements. The following retention periods apply: account data and identity verification documents are retained for the duration of your account plus a minimum of five years after account closure; transaction records are retained for a minimum of five years; communications records (including support chat transcripts and email correspondence) are retained for a minimum of two years from the date of the communication.

When personal data is no longer required for retention purposes, cj99 will securely delete or anonymise it so that it can no longer be used to identify you. Where anonymisation is not technically feasible, the data will be securely destroyed using industry-standard methods. Backups containing personal data are subject to the same retention schedules as live data.

9. Data Security

cj99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: SSL/TLS encryption for all data in transit between your device and our servers; encryption at rest for sensitive personal data stored on our databases; role-based access controls that restrict access to personal data to only those staff members who require it to perform their duties; regular security assessments and penetration testing; and real-time fraud detection and anomaly monitoring systems.

While cj99 takes all reasonable steps to protect your personal data, no system is entirely immune to security risks. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, cj99 will notify affected players without undue delay and will take all reasonable steps to contain the breach and mitigate its impact.

10. Your Rights Regarding Your Personal Data

Subject to applicable law, you have the following rights in relation to the personal data that cj99 holds about you. To exercise any of these rights, please contact our support team at [email protected]. cj99 will respond to all data rights requests within a reasonable timeframe and at no charge to you.

• Right of access: you have the right to request a copy of the personal data that cj99 holds about you, along with information about how it is processed.
• Right to rectification: if personal data held about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: in certain circumstances, you have the right to request the deletion of your personal data. This right is subject to our legal and regulatory retention obligations and may not apply where data must be retained by law.
• Right to restrict processing: you have the right to request that cj99 restricts the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability: where processing is based on your consent or on a contract with you, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: where cj99's processing of your personal data is based on your consent (e.g. promotional communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

cj99 will acknowledge all data rights requests within five business days and will aim to fulfil all requests within 30 days. Where a request is complex or where you have submitted multiple requests, this period may be extended by a further two months, in which case cj99 will inform you of the extension and the reason for it.

11. Children's Privacy

The cj99 Platform is strictly for individuals who are 21 years of age or older. cj99 does not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person under the minimum age, we will take immediate steps to delete that data and permanently close the associated account. If you believe that a minor has created an account on cj99, please contact us immediately at [email protected] so that we can investigate and act accordingly.

12. Third-Party Links and Services

The Platform may contain references to third-party service providers such as game studios and payment processors. While cj99 only works with partners who maintain appropriate data protection standards, this Privacy Policy does not cover the data practices of those third parties. cj99 is not responsible for the privacy practices of third-party game providers or payment processors. Players who interact directly with a third-party service outside the cj99 Platform should review that third party's privacy policy independently.

13. Changes to This Privacy Policy

cj99 may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to the Platform. When we make material changes to this Policy, we will publish the updated version on the Platform and update the "Last updated" date at the top of this page. Where changes are significant and affect your rights, we will make reasonable efforts to notify you directly via your registered contact details.

Your continued use of the Platform after the publication of an updated Privacy Policy constitutes your acknowledgement of the changes and your agreement to be bound by the revised Policy. We encourage you to review this page periodically so that you are always informed of the current version of our Privacy Policy.

14. Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy concern, please contact our support team. We are available 24 hours a day, seven days a week via live chat on the Platform. For written privacy enquiries, please use the email address below. Note that the email address is displayed as plain text only and is not a clickable link.

Email: [email protected]